“It’s definitely a constant, ongoing journey and it evolves over time,” Lewis said. “You may have one instance where someone is unhappy because their safety report wasn’t answered the way they expected, while the rest of the department is perfectly fine with it. Now, you’ve got one dissatisfied person.” The challenge is making sure, as an organization, you are chasing that moving target.This means reassuring the individual who feels unsatisfied that the system is working, that it’s moving forward, and that the process must continue, said Lewis. “All employees should understand that when you file a safety report or have a conversation with your manager, sometimes things won’t go the way you’d like. But it’s important to recognize that it’s for the greater good,” Lewis said. “Your concern may not be resolved right away, but with strong communication and persistence, there’s a good chance it will eventually evolve into an outcome that works for you.” EVOLVING RISKS Strong communication is essential for mitigating impacts of evolving risks, said Kevin Honan, director of product development at Nimbl. Formerly known as AviationManuals, Nimbl supports more than 4,000 operators worldwide with international procedures, regulatory updates and more. New technologies can be invaluable tools, but they also bring huge potential challenges. Data breaches, ransomware attacks and malware can pose possible threats. Making sure every employee understands the risks is key to safeguarding against them. “Communication is the important element here; making sure your data security policies are communicated in a way that makes sense in their day-to-day workflows helps with buy-in,” said Honan. “It is also beneficial to explain the reasons why these policies are put into place, to show that the changes come from a real threat rather than a change just for the sake of it.” DATA-BASED LEARNING Craig Erickson, safety programs manager at San Francisco Bay Area-based aircraft management and charter sales firm Solairus Aviation, said the company is able to use data to improve its just culture and operational safety in ways that were not possible five years ago. “We went through the top-25 airports and areas that 10 AVIATION VIEW MAGAZINE VOLUME 05, ISSUE 04
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