we fly into and [focused on] the top five. Then we started looking at our risk analysis for every flight and how that intersects with where we’re operating,” said Erickson. The No. 1 risk assessment item that Solairus pilots and flight crews mark off is landing below Class B airspace at smaller airports. “Coincidentally, that is where we also found that most of the reports for a near-miss event are coming in. “So now we can go back out to our flight crews and say, ‘If you’re going into this certain environment or this airport or underneath the Class B airspace, you should be aware that your risk going into those areas is higher.’ This, in turn, improves the situational awareness of our crews,” said Erickson. REMOTE WORKING CHALLENGES But how can teams continue to communicate effectively when working remotely? It can become easy to lose those important people skills when working in relative isolation, and that can cause complications regarding a company’s culture. During the pandemic there were some attempts at trying to patch this, such as remote happy hours, but some teams found those to be awkward and forced, said Honan. In-person events, such as those offered by NBAA, are a good tool for combating isolation. “I highly recommend getting involved in your local business aviation association, as they have great discussions and educational opportunities,” Honan explained.“They are also a great place to have face-to-face conversations to discuss challenges and successes, and also a great melting pot of ideas that can prove very valuable.” It’s important to have regular, effective check-ins and training with account managers at each operating location.“This is to make sure that, No. 1, they have that direct lifeline back to the head office and are checking in regularly with their point of contact,” said Erickson. “We also have a consistent message coming out of the head office across the organization. “A consistent message is really important, especially in a decentralized and global model like we have,” Erickson added. MEASURING JUST CULTURE HEALTH While the challenges of maintaining a just culture continue to evolve, so do the processes used to measure its health. Maintaining personal communication with all staff members is key.“You have to because once you start losing your connection with your employees, that’s when people can start filling in the blanks, damaging the culture,” Lewis said. Also, consider using NBAA’s safety culture survey to assess your organization’s just culture.“These surveys, JUST CULTURE: STRENGTHENING BUSINESS AVIATION SAFETY THROUGH TRUST—CONT. OPENING LINES 11 AVIATION VIEW MAGAZINE VOLUME 05, ISSUE 04
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