Aviation View | Volume 1, Issue 2

63 AVIATION VIEW VOLUME 1, ISSUE 2 MODERN AV I AT ION with them, but it’s been tough for them over the last year – being all masked up, with the enhanced cleaning and security protocols. But our team members are very engaged. They care deeply about the company, their colleagues, and our customers.” The company’s mission statement is a fundamental tool of strategy, focus, and identity in this regard. “We want to treat our customers’ aircraft as if they’re our own,” Carmen shares. “Another unique thing about our business is that it’s very local. We operate a lot like a local business, even though we’re creating a national brand.” Investing in communities by meeting the specific needs of their local markets is a skill that Modern Aviation is empowered and equipped to deliver authentically. “It could be shuttling organs for transplant or flying people for new business ventures, it could be a vacation or a holiday, it could be a military mission, it could be cargo,” Carmen notes, establishing their versatility when it comes to running the day- to-day operations. “We touch all those different activities, depending on our location. We also do something that’s a bit exceptional in Wilmington. Right off the coast is where military aviators perform a lot of their training exercises. Because a lot of their bases aren’t open on the weekends, we negotiated a contract that authorizes us to conduct rapid refueling on their behalf. Sometimes they call it hot fueling – it allows the crew to get the aircraft refueled without shutting the engine down. We had to get special approvals from the airport, the military, and others to be able to do that because commercial airports normally don’t offer this unique service. The military now can use Wilmington as a Modern Aviation - Wilmington